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Providing quality services since 1993

Mondays to Fridays: 9:30h – 13:00h / 14:30h – 18:30h

Main Email

geral@rebelosenunes.com

Technical Assistance

262 836 836 - Call to the Portuguese fixed network

The European Union has created a website to support consumers in submitting their complaints about any dispute they are involved in. In this context, we provide all the information so that you can exercise your right of complaint with an official, third party and impartial entity to the process, (“dispute resolution entity”) that will help you to resolve the dispute in question.

So, if you are dissatisfied with the purchase of a good or service, or with the solution presented by us to resolve the situation, you can access this official website https://webgate.ec.europa.eu/odr/main/?event =main.home.show and raise your objection.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigation in the Courts.

As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.

In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entities:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

https://www.cniacc.pt/pt/

CACCL – Lisbon Consumer Dispute Arbitration Center

http://www.centroarbitragemlisboa.pt/

CACCVA – Consumer Dispute Arbitration Center of Vale do Ave/Tribunal Arbitral

Home

CICAP – Consumer Information and Arbitration Center of Porto (Consumer Arbitration Court)

Home – INFORMA-SE QUE ENQUANTO PERDURAR O ESTADO DE EMERGÊNCIA O ATENDIMENTO APENAS SERÁ FEITO VIA TELEFONE, EMAIL OU ATRAVÉS DO NOSSO FORMULÁRIO DE CONTACTO.

CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve

http://www.ciab.pt/pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

http://www.ciab.pt/pt/

CIMPAS – Information, Mediation and Insurance Provider Center

https://www.cimpas.pt/

According to Law No. 144/2015 for dispute resolution see:

CNIACC – Telephone: 21 384 7484

E-mail: cniacc@fd.unl.pt Website: https://www.cniacc.pt/pt/

At your service since 1993

Central Heating, Solar Installations, Air Conditioning and Gas Networks company in Caldas da Rainha, Portugal.

Technical Assistance

Rebelos & Nunes provides technical assistance to all equipment supplied and installed by it, as well as equipment installed by other companies.

Technical Assistance Phone

+351 262 836 836

Call to the Portuguese fixed network

Main Contacts

Address

Avenida General Pedro Cardoso nº 2, Bloco 3 R/C Dtº 2500-922 Caldas da Rainha

Main Phone Number

+351 262 877 496

              Call to the Portuguese fixed network

Mobile Phone

+351 919 621 806

              Call to the Portuguese mobile network

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